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Last updated: November 1, 2025

Agreement to Our Legal Terms

We are Chronic Care Management, Inc., doing business as Cosán Group (“Company,” “we,” “us,” “our”).
We operate the website https://www.cosangroup.com (the “Site”) and related products and services
(collectively, the “Services”).

You can contact us by phone at 844-226-6500, email at privacy@cosangroup.com, or by mail to:
6505 Rockside Rd., Suite 200, Independence, OH 44141, United States.

These Legal Terms constitute a legally binding agreement between you and Chronic Care Management, Inc. concerning your access to and use of the Services.
By accessing the Services, you agree to be bound by all of these Legal Terms. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions posted on the Services are incorporated by reference. We may modify these Legal Terms at any time by updating the “Last updated” date.
You are responsible for reviewing these Legal Terms periodically. Continued use constitutes acceptance of changes.

The Services are intended for users at least 18 years old. Persons under 18 may not use or register for the Services.

Table of Contents

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. Prohibited Activities
  5. User Generated Contributions
  6. Contribution License
  7. Third-Party Websites and Content
  8. Services Management
  9. Privacy Policy
  10. Term and Termination
  11. Modifications and Interruptions
  12. Governing Law
  13. Dispute Resolution
  14. Corrections
  15. Disclaimer
  16. Limitations of Liability
  17. Indemnification
  18. User Data
  19. Electronic Communications, Transactions, and Signatures
  20. California Users and Residents
  21. Miscellaneous
  22. Contact Us

1. Our Services

The Services are not intended for use in jurisdictions where prohibited. Users accessing from other locations must comply with local laws.
The Services are not tailored for regulated industries (HIPAA, FISMA, GLBA).

2. Intellectual Property Rights

Our Intellectual Property

We own or license all rights to the Services, including source code, databases, software, designs, text, images, videos, and trademarks (“Content” and “Marks”).
These are protected by copyright, trademark, and other laws.

Your Use of Our Services

Subject to compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable license to access the Services and download or print Content for personal, non-commercial use.
Any other use requires our written permission at privacy@cosangroup.com.

Your Submissions

By submitting feedback or content (“Submissions”), you assign us intellectual property rights to use such Submissions without compensation.
You are responsible for ensuring that Submissions are original and do not violate laws or third-party rights.

3. User Representations

  • You have legal capacity and agree to comply with these Legal Terms.
  • You are not a minor in your jurisdiction.
  • You will not access Services using automated or non-human means.
  • You will not use the Services for illegal purposes or violate applicable laws.
  • Providing false or incomplete information may result in suspension or termination.

4. Prohibited Activities

You may not:

  • Retrieve data to create unauthorized databases.
  • Defraud or mislead others.
  • Circumvent security measures.
  • Harm or disparage the Company.
  • Use Services to harass, spam, or distribute malware.
  • Impersonate others or violate intellectual property.
  • Automate use of the system without permission.
  • Use Services for unauthorized commercial purposes.

5. User Generated Contributions

The Services may allow you to submit content (“Contributions”). You must own or have rights to such Contributions and ensure they are lawful, accurate, non-offensive, and non-infringing.

6. Contribution License

By submitting Contributions, you grant us permission to access, store, and use them. You retain ownership but agree we may use feedback for any purpose without compensation.
You agree to release the Company from liability for your Contributions.

7. Third-Party Websites and Content

Services may link to third-party websites or content. We are not responsible for their accuracy, privacy policies, or transactions. Use such sites at your own risk.

8. Services Management

We may monitor Services, restrict access, remove burdensome files, or take legal action to protect our rights.

9. Privacy Policy

By using the Services, you agree to our Privacy Policy, which is incorporated into these Terms. Data may be transferred and processed in the U.S.

10. Term and Termination

These Legal Terms remain effective while you use the Services. We may terminate your access for any reason without notice. Termination may include legal action.

11. Modifications and Interruptions

We may modify, suspend, or discontinue the Services at any time without notice. We are not liable for interruptions or changes.

12. Governing Law

These Terms are governed by the laws of Ohio, USA, without regard to conflict of law principles.

13. Dispute Resolution

Informal Negotiations

Disputes should first be attempted to resolve informally for 90 days.

Binding Arbitration

Unresolved disputes will be settled by binding arbitration under AAA rules, in Ohio, USA.

Exceptions

Certain disputes (intellectual property, theft, privacy violations, injunctive relief) are excluded from arbitration.

14. Corrections

We may correct errors or update information at any time without notice.

15. Disclaimer

Services are provided “AS IS.” We disclaim all warranties to the fullest extent permitted by law.

16. Limitations of Liability

We are not liable for any damages, even if advised of their possibility. Liability is limited to the amount paid, if any.

17. Indemnification

You agree to defend and hold us harmless from any claims arising from your use of Services, breach of these Terms, or violations of third-party rights.

18. User Data

You are responsible for data you transmit. We are not liable for data loss or corruption.

19. Electronic Communications, Transactions, and Signatures

By using Services or submitting forms, you consent to electronic communications and signatures.

20. California Users and Residents

Complaints can be sent to the California Department of Consumer Affairs, Division of Consumer Services, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834,
or by phone: (800) 952-5210 / (916) 445-1254.

21. Miscellaneous

These Terms constitute the entire agreement. We may assign rights, and severable provisions do not affect enforceability. No partnership or agency is created.

22. Contact Us

For complaints or further information:

Chronic Care Management, Inc.
6505 Rockside Rd., Suite 200
Independence, OH 44141
United States
Phone: 844-226-6500
Email: privacy@cosangroup.com